|
Home
Uncertain where to return? Contact Us If you have extenuating circumstances that prohibit your ability to meet our expectations on returns call or email us. We are understanding if there is a reasonable explanation. Contact Us PRIVACY GUARANTEE: WE DO NOT SELL, GIVE OUT, DISTRIBUTE, IN ANY WAY, YOUR INFORMATION WHEN YOU ORDER FROM US, except as necessary to fulfill your order. Period. |
OUR EXCHANGE, RETURN POLICY, SATISFACTION and PRIVACY GUARANTEE Satisfaction: Shipping costs are not refunded, unless you got the wrong item, or the item is flawed. Please understand this in advance of your purchase and your return. Shipping our products to you, many of which are oversized by UPS standards, can be very expensive, and it can be more expensive for you to ship back to us than you might think, usually more than the price we pay to ship to you. These shipping costs are not forgiven, refunded, etc on returns. So, please, choose your size and color carefully on your initial purchase. Most returns are because of size issues. Our advice on choosing sizes is here. Our policy on returns is simple and fair to you and to us: If the product you get is flawed or not what you ordered, 100% refund of the total price, including the shipping -- or we replace the product, free of charge to you, and no quibbling, no hassle, no long arguments, no questions: you get your money back or you get what you ordered at no expense for the replacement. We do not, however, make up for our mistakes by overnight or any other expedited shipping. We ship the replacement at regular UPS ground, or we will refund your money. Your choice. If you get what you ordered but find you chose the wrong size, or you don't really like the color, or your pet just will not use it, or it does not fit where you thought it would, or your pet died and you don't need it, you can return it, again no quibbling from us, and no questions and no argument, and the product price is refunded. But not the cost of shipping it to you, or the cost of returning it. We do not provide "return address labels". If you are returning a flawed product or product shipped in error we issue a call tag which pays UPS to come to your residence or office to pickup the product. WHEN YOU CONSIDER THE COST OF SHIPPING THESE ITEMS TO YOU AND THEN RETURNING THEM please do not think in terms of CDS, books, or even clothing. This is more like furniture. Packing and shipping them is time consuming, the items are bulky and the UPS charge to ship is fairly high. Items offered with Free Shipping: if you return these items at your choice (ie: not our fault, you chose the wrong size, or a color you don't like, or your dog will not use it), your refund is reduced by a 25% return fee to cover the restocking fee the manufacturers charge us, and those charges we paid the bank and UPS to process your card and ship to you. There are Time Limits on Returns. Your return should be in its original condition: clean, pet odor free.
Exchanges: If you wish to return one product in exchange for another, treat it as a new sale. Notify us of your intent by email to: Contact Us . Return the one you have; we will credit for the product (not the shipping, or if free shipping, minus the return fee ); purchase the desired replacement on line. |
|||
|
© Quality Pet Supplies An Internet Business, since August 1999. Tel 1 800 260 1468 or Fax 1 864-260-9779 Suite 137, 3300D North Main St., Anderson, SC 29621 |
Flawed Products. If your return is because the product is flawed notify us immediately. You are entitled to a full refund, or a replacement free of charge. Personalized products (for example, Monogrammed products) are not returnable. Please take the time to make an informed choice. It is best to ask for help, if you are uncertain whether the product will meet your needs. Contact Us for advice, we will help as much as we can, but we will not make the decision you or offer to do that. Ultimately, you decide.
|
|||