Privacy statement is HERE.

Satisfaction:  Shipping costs are not refunded, unless you got the wrong item, or the item is flawed.   Please understand this in advance of your purchase and your return.  Shipping our products to you, many of which are oversized by UPS standards, can be very expensive, and it can be more expensive for you to ship back to us than you might think, usually more than the price we pay to ship to you. These shipping costs are not forgiven, refunded, etc on returns. So, please, choose your size and color carefully on your initial purchase.  Most returns are because of size issues.  Our advice on choosing sizes is here.

Our policy on returns is simple and fair to you and to us:  If the product you get is flawed or not what you ordered, 100% refund of the total price, including the shipping --  or we replace the product, free of charge to you, and no quibbling, no hassle, no long arguments, no questions:  you get your money back or you get what you ordered at no expense for the replacement. We do not, however, make up for our mistakes by overnight or any other expedited shipping.  We ship the replacement at regular UPS ground, or we will refund your money. Your choice.

If you get what you ordered but find you chose the wrong size, or you don't really like the color, or your pet just will not use it, or it does not fit  where you thought it would,  or your pet died and you don't need it, you can return it, again no quibbling from us, and no questions and no argument, and the product price is refunded.  But not the cost of shipping it to you, or the cost of returning it.  We do not provide "return address labels".  If you are returning a flawed product or product shipped in error we issue a call tag which pays UPS to come to your residence or office to pickup the product.   

WHEN YOU CONSIDER THE COST OF SHIPPING THESE ITEMS TO YOU AND THEN RETURNING THEM please do not think in terms of CDS, books, or even clothing.  This is more like furniture.  Packing and shipping them is time consuming, the items are bulky and the UPS charge to ship is fairly high. 

Items offered with Free Shipping:  if you return these items at your choice (ie: not our fault, you chose the wrong size, or a color you don't like, or your dog will not use it), your refund is reduced by a  25% return fee to cover the restocking fee the manufacturers charge us, and those charges we paid the bank and UPS to process your card and ship to you. 

There are Time Limits on Returns.  Your return should be in its original condition:  clean, pet odor free.  

All items must be returned in original, re-usable packaging and be received in original, re-stockable condition in order to receive a full refund. Otherwise, you receive no refund or a reduced one, by as much as 70%.

Contact us by telephone or email prior to your return and and we will provide you with a return shipping address (all items are returned direct to the manufacturer). It is a good idea to insure the return for its value, usually a minor cost.

Include your name, address, phone and the Quality Pet Supplies Purchase Order number  with your return.  

Once you have shipped, email the Tracking Number to: Contact Us    Include in the email your name and phone number and original purchase order number.  This helps us keep an eye on and credit your return. When the manufacturer receives it we will credit the card you used for the purchase.  DO NOT MAKE RETURNS TO OUR ANDERSON, SC ADDRESS, THAT IS AN OFFICE, NOT A STORE.  RETURNS ARE MADE TO THE MANUFACTURER.

Exchanges:  If you wish to return one product in exchange for another, treat it as a new sale. Notify us of your intent by email to: Contact Us .  Return the one you have; we will credit for the product (not the shipping, or if free shipping, minus the return fee ); purchase the desired replacement on line.  

Please take the time to make an informed choice. It is best to ask for help, if you are uncertain whether the product will meet your needs.  Contact Us  for advice, we will help as much as we can, but we will not make the decision you or offer to do that.  Ultimately, you decide.